We offer FREE Shipping for Continental United States only
Orders that qualify for this free shipping offer can only be delivered to locations in the Continental United States. (Sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.)
If you are a resident of any other country or one of the state above you are responsible for your shipping costs.
We normally send your order in 24Hr with FedEx Ground, U.S. Postal Service UPS or other common carriers which ever is possible at the time, and will send orders with free shipping by one of these services.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Custom orders will vary on time and shipping expenses.
We value you and your satisfaction. We know anyone might need to return an item for some reasons. We will do our best to make this process as easy as possible for you with our attentive service.
Please remember that our all garments are handcrafted. Every item we offer is unique and non of them will be 100% same because of the 100% natural process and hand creation they have been through. You might see some natural lines , inside marks and etc. which proves your item had its own path.
To return your product, you should mail your product to: 1457 18th Street, San Francisco CA 94107, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-Our return policy lasts 15 days from "delivery" date. If 15 days have gone by since item delivered, unfortunately we can’t offer you a refund or exchange.
-We do not provide cash or check for refund. We do not wire transfer money to any other account other than original account that has been used to purchase the item.
-If you have any major problems with your purchase, we gladly offer returns for store credit or full amount exchange within 5 business days receiving your returned item (During the holidays it might take few extra days).If you would like to exchange an item because of shipping damage, color, size etc., please contact us at firstname.lastname@example.org
-We accept the order cancellation within 12 hours after you give your order.
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging when its returned.
-Gift cards non-returnable.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 15 days after delivery are not accepted for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1457 18th Street, San Francisco CA 94107, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.